Legacy Motors wants to earn your loyalty by providing superior customer care. Our customer care is guided by a golden rule: we will treat you as we would wish to be treated. We ask that you treat us as you would be treated.

You will find we will do everything in our power to live up to the pledge of convenience and reliability. If you feel we’re not living up to this, please let OUR PRESIDENT know.
 

RETURN POLICIES

"It's not what I wanted."

Our customer care begins by providing photography, descriptions and reviews that let you fully examine a model before purchasing. However, if you are not satisfied with your purchase, simply return it within 30 days of purchase in its original condition for an exchange or refund. Shipping costs are NOT refundable.

"My shipment arrived damaged."

We try our best to ensure every item ships in excellent condition. We personally inspect ALMOST ALL PACKAGES prior to shipment. However, we do not open certain model product boxes prior to shipping if examination will damage the box. If you should receive merchandise that is damaged, please contact us immediately before returning the item.

Please refuse delivery of any obviously damaged outer cartons from our carrier. Do not open the carton, and notify us immediately. This preserves our right to collect insurance from the carrier and your right to an exchange.

We do NOT refund shipping charges. However, if you are making an exchange due to damage, we do not charge for the second shipment to you.

"What am I required to do to return items?"

All returns must be received within 30 days of purchase.

Returns must be carefully repacked with original wrappings and in new and saleable condition. If your item arrived damaged, please take care to pack so further damage does not result.

Returns must be insured for the full retail value of the package contents and the shipping pre-paid by the customer. UPS rates include coverage up to $100, above which you must pay extra. Other major carriers may offer different default levels of insurance. Please make sure your return shipment is properly insured.

Please include a copy of the invoice PLUS a description of the item’s defects and/or the reason for returning the item. Indicate whether you want to exchange the item or a refund. Please be legible, ordinary human beings must be able to read this.

Ship the item to the following address:

Legacy Motors
ATTN: Returns
31 E Santa Anita Avenue
Burbank, CA 91502

“How do I reach Legacy Motors Customer Care?”

Our Customer Care Desk is staffed 8:30 am - 5:30 pm, Pacific Time (GMT - 8), Monday through Friday.

You may reach us by any of the following means: